Privacy Policy

Venture Yadkin Valley (DBA Yadkin Valley Organics) is committed to protecting your privacy and safeguarding your personal and financial information. We encourage you to read our policy to learn about the types of personal information we collect and how we use it.

This Privacy Policy is incorporated into our Terms & Conditions. You agree to be bound by and comply with this Privacy Policy and our Terms & Conditions by using this site or our online store.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

When you buy something from our store, we collect personal information such as your name, address, email address, and order history as part of the buying and selling process. We also use cookies, web beacons, and other data collection tools to make it easier for you to use our store and website.

Some information is automatically collected when you visit our site. This may include information such as the operating system (OS) on your device, the Internet Protocol (IP) address (which may be used to determine your geolocation), access times, browser type and language, and the website you visited before ours. We also collect information about how you interact with our site, such as the elements with which you have interacted, metadata and other details about these elements, change states, and other user actions.

Email marketing: By providing us with your email address, you agree to receive emails from us about our store, new products, and other updates. You can unsubscribe from these emails at any time by clicking the “Unsubscribe” button located at the bottom of each one.

WHAT WE DO WITH YOUR INFORMATION

In general, we use the information we collect to provide, maintain, protect, and improve our current site and products, as well as to develop new ones. We collect personal information required for your order and may use it to respond to your product requests, as well as to allow you to use the resources available on our website. Personal information includes, but is not limited to, your name, physical address, email address, phone number, and any other information that you provide while using our site.

Visitors to yadkinvalleyorganics.com can sign up to be a registered user. Signing up as a registered user is entirely optional. When you log in as a registered user, we track which pages you visit on our site to tailor your future experience on the site.

We may use any personal information that you provide to send you information and promotional materials about us. If it becomes necessary to contact you, your contact information may also be used.

We use personal information collected through our site in the following ways, as described below and elsewhere in this Policy:

  • Make it easier to create and secure your account on our network.
  • Register you as a user in our system
  • Enhance our products, website, and business operations
  • Recognize and improve your experience with our website and products
  • Provide and deliver the requested products and services
  • Respond to your comments or questions, and allow our Support team to assist you
  • Send you pertinent information such as confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
  • Communicate with you about promotions, upcoming events, and news about Yadkin Valley Organics and our selected partners’ products and services, as well as for other Yadkin Valley Organics marketing purposes
  • Link or combine your information with information we obtain from third party organizations in order to better understand your needs and provide you with better service

Unless required by law, we do not collect information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health, sex life, or sexual orientation.

We do not make automated decisions based on your personal information, demographic information, or usage information.

CONSENT

How do you get my permission?

Anytime you use our website and share personal information with us in order to complete a transaction, place an order, arrange for delivery, or sign up for our newsletter, you agree to us collecting and using your information.

How do I revoke my consent or change my information?

You may withdraw your consent for us to contact you or change your information at any time by clicking the “Unsubscribe” button at the bottom of each email or contact us at
wellness@yadkinvalleyorganics.com. By logging into the website and visiting your registered user profile page, you can review and change your personal information at any time. You can also withdraw your consent by writing to us at:

Venture Yadkin Valley
8602 NC-150
Terrell, NC 28682

DO WE GIVE YOUR INFORMATION TO THIRD PARTIES?

We will never sell or give your information to a third party.

We may, however, disclose your information if required to do so by law, court order, or as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be interfering with our rights or properties, whether intentional or unintentional.

RETENTION OF DATA

When you place an order through our site, we will keep your usage, personal, and demographic information for our records only unless you request by writing that we delete it.

ONLINE SURVEYS

Yadkin Valley Organics values all of our users’ opinions and comments so we may occasionally conduct online or e-mail surveys. Participation in these surveys is entirely voluntary. Unless otherwise stated in the survey, survey participants are anonymous.

WEBSITE PROTOCOLS

When you connect to our website, we collect your IP address as well as information about your operating system (e.g., Windows, iOS) and browser software (e.g., Microsoft Internet Explorer and Google Chrome). This assists us in diagnosing server issues and in system administration. Your IP address is also used to help us determine which pages on our site you are visiting as well as aggregated demographic data.

HYPERLINKS TO OTHER WEB SITES

Please be aware that we may have some links to other websites on our site. These sites may collect personal information about you. The information practices and policies of such websites are not covered by this Privacy Policy. We encourage you to read the privacy policies of all such sites, as their policies may differ significantly from ours.

PROCESSING OF PAYMENTS

Our store is built on Woo-Commerce which allows us to sell our products and services to you.

Payment: If you provide us with your credit card information during the payment process, we use SSL encryption technology to send it to our PCI-DSS compliant payment gateway for processing. Your credit card information is never saved for purposes other than the current transaction.

All direct payment gateways adhere to the PCI-DSS standards as managed by the PCI Security Standards Council, a collaboration of brands such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help to ensure that our store, as well as our payment processors and service providers, handle credit card information securely.

SECURITY

We take reasonable precautions and follow generally accepted industry practices to ensure that your personal information is not lost, misused, accessed, disclosed, altered, or destroyed. If you choose to create a registered user account, your password protects your personal information; never share it with anyone. Yadkin Valley Organics will never contact you in order to obtain your password.

If you provide us with your credit card information, it is transmitted to our server via SSL technology and encrypted through our payment portal.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and grant permission for any of your minor dependents to use this site.

APPLYING LAW

This site is only for users in the United States of America. By sending us your Personal Information from outside the United States, you agree to the application of United States law as well as the use and disclosure of your personal information in accordance with this Privacy Policy. It is your responsibility to determine whether accessing this site and purchasing our products is legal in your jurisdiction. You use this site and buy our products at your own risk, and you are responsible for adhering to all applicable laws, rules, regulations, and treaties.

IMPROVEMENTS TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Statement at any time, so please review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. Visitors to Yadkin Valley Organics are encouraged to check this page for any changes to its Privacy Policy.

QUESTIONS AND CONTACT DETAILS

If you want to access, correct, amend, or delete any personal information we have about you (other than information generated automatically by your use of our site), register a complaint, or simply want more information, please contact our customer service team at wellness@yadkinvalleyorganics.com or by mail at:

Venture Yadkin Valley
8602 NC-150
Terrell, NC 28682